FAQs

Where are you located?

We are located in Greenvale, VIC 3059.

Is your kitchen council certified?

Yes! We work from a residential based kitchen, registered with Hume City Council.

How do I place an order?

Via our Contact Form here. During busy periods, there may be a few days wait on responses, but we will endeavour to get back to all your enquiries within three business days.

Do you provide delivery?

Yes, delivery is available Melbourne wide. A delivery fee is calculated based on the distance from our studio. We highly recommend delivery for larger cakes and all wedding cakes. Pickups are also welcome from our studio in Greenvale, however we are not responsible for any damage to your desserts once they leave our premises.

Coffee vs Dessert portions?

Coffee portions are half the size of a dessert portion and measure roughly 1" x 1" x 6". Dessert portions measure 2" x 1" x 6". If your event includes a three-course meal, coffee portions are usually ample.  If serving the cake as a course on its own, dessert portions are advised. 

What is the best way to transport my cake?

We recommend that the cake travels in the boot or on the floor of the car, preferably on a grip or non-slip mat, so they move with the car and are less likely to become damaged. If you do not have a clean level space, please bring someone with you to hold the cake. We take great care in preparing our dessert/s so they are internally supported and sturdy enough to travel, however we cannot accept responsibility for any breakages or damages to your dessert/s after it has left our premises.

Can I place an order for a fondant cake?

Our business focus are buttercream cakes, which means we no longer work with fondant on cakes. If you are keen for a fondant cake, we can direct you to some fabulous cake makers in Melbourne that work with fondant.

Do you offer tasting boxes?

Yes, we do! Our tasting box comes in the form of cupcakes. Each tasting box contains 6 cupcakes in total; 2 cupcakes per flavour combination of your choice (total of three flavour combinations). Our tasting box is $30.00. If you then proceed to book your cake with us, we apply a $30.00 credit to your order.

How do I pay for my order?

An invoice will be sent once the order details have been confirmed. Payment must be made by the due date on the invoice to secure the order, usually 2 weeks prior to the event date. Payment can be made via PayPal or credit/debit card.

How do I store and display my cake and/or cupcakes?

Cakes and cupcakes should be refrigerated up to 1-2 hours before serving. Remove the cake/cupcakes from the refrigerator and let it come to room temperature before serving.

Any spares can be refrigerated or frozen in an airtight container to save for a later day. 

Keep your dessert out of direct sunlight and away from heat. Buttercream cakes can begin to lose their shape and melt if it gets warm. Please also ensure your cake stand and table are stable and secure.